Shipping and Returns
DELIVERY TIMES AND COSTS
At indianopelletteria.com, we offer our privileged customers free delivery all across NCR however delivery charges will be applicable for rest of India.
We strive to deliver in Delhi NCR within 3 working days from the date of dispatch. For the rest of India, the average delivery time is between 7-10 working days from the date of dispatch. Our delivery time starts from the moment an order is accepted and includes a 24-hour period in which your items will be processed and dispatched. Once your order has been dispatched you will receive a notification via email. Please note that all delivery times are estimates only, and we do not accept any liability for failure to deliver items within the stated delivery period.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. We may contact you, so please provide accurate addresses and phone numbers for both billing and shipping as discrepancies between the two may cause a delay. As such, we cannot be held responsible for any delayed items.
- Before we dispatch your order, we may need to confirm your details through call and verify your billing and shipping addresses.
- Once your order has been shipped, we are unable to redirect it, please ensure there will be someone available to sign for your parcel.
- To avoid delays please ensure that your shipping address, phone number and email id are correct.
RETURNS AND EXCHANGES
We strive to make your every purchase a beautiful experience. To make the shipping and returns process hassle free, we have clearly laid out our policies.
To help avoid you having to deal with returns, please review both the description and images. In the unlikely event that you are not satisfied with your purchase, we offer returns on majority of our catalog items. We are happy to return or process exchanges for 48 hours from the date of receipt.
We would further request you to please read our policies for specific merchandise you may wish to buy.
WHAT CAN I RETURN OR EXCHANGE?
We happily take returns and exchange merchandise purchased in case of size issues ONLY. All related returns due to size issues need to be reported within 48 hours from the date of delivery. Please read our detailed guidelines below for hassle free Return & Exchange.
- All Indiano Pelletteria items should be returned in an unmarked, unused condition with the original packaging and authenticity cards. Used merchandise will not be sent back again and will disable any further exchange or returns.
- The original packaging of the ordered merchandise should be intact and in saleable condition.
- Shoes should be tried on a carpeted surface until you are certain you are keeping them. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to you.
- Any items that have been altered or repaired by an external repair service will not be accepted for a refund or exchange.
- For NCR customers, we will arrange to have the product picked up and will contact you with details so you are aware and ready with the package.
- Indiano Pelletteria reserves the right to do a thorough quality check of the product to ensure it is resalable and eligible for exchange.
- The exchange is subject to availability of the ordered product. We would request you to inform us within 48-hours. In case the exchange is unavailable, you may take another merchandise of same or higher value or request us for a store credit. No other form of refund will be issued.
- The package must be sealed appropriately to ensure the safety of the product while in transit
- The address label on the package must be affixed properly
- Indiano Pelletteria will not be responsible if a product is lost or damaged in transit due to inappropriate packaging
- Please note, that we designed each box to deliver your shipment in immaculate condition. To ensure that the Return you send to us is safe and secure, we have designed the box to bring back the merchandise in the same condition. Furthermore, this ensures that the purchase you return to us is safe and secure and reaches us without any tampering from any other third party.
- Exchange request can be entertained only ONCE. Most of the merchandise we sell are imported on demand and If you are not sure about your size, please contact us or refer to our size guidelines before placing your order, Indiano Pelletteria holds the rights to not accept any returns / exchanges from customers who will abuse the above Return and Exchange policy
We keep lots of shapes and variety of shoes and would always presume that your selected shoe size is corresponding to the sizing you wear every time. In case of size, we will accept the returns only ONCE.
No refund only store credit
Eligible for exchange, subject to availability of replacement
SALES OR CLEARANCE ITEMS
This means you cannot return a clearance sale item due to dislike, quality, sizing, or colour change. It is a final Sale.
The above items that are not eligible for returns and will be returned to the customer at the customer's expense.
Your satisfaction is our number one priority and we will do our best to have you as our patron for life. Therefore, shop with confidence and we promise to deliver a delightful experience.
ITEMS THAT CAN’T BE EXCHANGED OR RETURNED
- Items that are on clearance/sale or that are considered to be final sale items.
- Customized shoes which are customized or personalized per your specifications.
- Items that are worn out, soiled or used and not returned in the original condition or packaging will not be eligible for any returns or refunds.
- Items that do not have their Indiano Pelletteria care instruction or authenticity card or if they have been tampered with
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through. If you want to make a change in your order, you can inform us with changes to your order within 24 hours at email@example.com. Once the order is dispatched, we may not be able to make any changes to your order. In case of cancellation due to dislike or any change of plans, Indiano Pelletteria reserves the rights to refund or offer an exchange voucher.
Indiano Pelletteria will not accept cancellations due to returns on footwear category under the change of mind/did not like policy under any circumstances
Cancellation due to following will only be acceptable for refund in store credit. We would always try to arrange a replacement if available.
- The product is faulty/damaged on arrival or is not of acceptable quality; It should be informed via email on firstname.lastname@example.org, within 24 hours of delivery with clear images
- The product does not match the sample or our description; It should be informed via email on email@example.com, within 24 hours of delivery with clear images. We will check the details and then would confirm.
We do refund in case we are unable to procure your ordered merchandise. We would like to tell you that we work on fast and moving inventory items available. Since our collection is exclusive and offered in limited numbers only for you, it may happen that some merchandise may not be available in inventory. However we understand that you ordered it for an occasion, if it is unavailable we will always do our best to get you an extended support from our style concierge. You can write to our experienced and trained customer support team at firstname.lastname@example.org to give you available options in stock or similar merchandise. Make a selection from the alternatives provided and will ensure fast delivery. If you chose to refund and place an order later, we will refund the amount in the same mode of payment used in next 7-10 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. Please ask for transactions details in case if it does not show up.
Refund in form of store credit will be issued within 48-hours. The refund in the form of store credit will be valid for a period of one year from the date of issuance.
In case we are unable to fulfill the order we will refund you back in full.
All replacement orders due to size and transit damages issues will be eligible for replacement. Indiano Pelletteria reserves the rights to check the returned merchandise for replacement. Read the Return and Exchange policies to know more.
You will be able to exchange for the same item in a different size, in case it is unavailable we may issue you a store credit valid till period one year from the date of issue.
We would request you to check the size guide on our website or take help from our style concierge by writing us on email@example.com
Replacement for any size issue will be done only once.
Please return original Brand packaging and other packaging contents for shoes for replacement. In case any essential or mentioned packaging component is found missing, the replacement request will be cancelled and the items will be shipped back to you.
- For returns within the NCR region, we pick up your package free of cost!
- We do not refund shipping costs outside the NCR region.
- If returning in person, please contact us beforehand at firstname.lastname@example.org.
In the unlikely event that we have sent you incorrect merchandise or you received damaged merchandise, we will bear the cost of return shipping. If you ever receive a tampered package please notify us immediately and return the package to us via the same courier/delivery person, and we will not charge you for the shipping costs of replacing the merchandise. Please note however that this is restricted to replacing the products and must not be confused with returns/cancellations, other exchanges or refunds.
HOW DO I RETURN IN CASE OF SIZE ISSUE?
In case your ordered merchandise is eligible for return as per the above policy,you can write to us at email@example.com and we will be glad to process the return or exchange for you.
Once we arrange for a return pick-up of your order, the courier shall pick it up within 72 hours of your request. Please bear in mind it may take 2-7 working days for the product to reach our order-processing centre. To return your product, you should mail your product to below given address:
Indiano Pelletteria by Irah Infrastructure Private Limited
A-189 sector 63 Gautambudh Nagar, Noida 201301 Uttar Pradesh, India
Note : Please read the replacement policy above for more details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
RETURNS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days.
Orders can be cancelled within 1 hour of order placing.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.